The Japanese Tea Garden, operating for over 120 years, hosts 6,000-8,000 visitors on weekends, making it one of San Francisco's busiest locations. Known for its 400-year-old bonsai tree, koi-filled ponds, and peaceful trails, the Garden introduced its traditional tea house 80 years ago. Two years ago, manager Tak Matsuba took over operations and, drawing on his experience running a Michelin Star restaurant, sought to preserve the Tea House’s charm while improving efficiency to manage its high demand.
The Results
- Lines and order times reduced by 30-50%
- Staff tips doubled, exceeding Tad's predicted 30% increase
- Reduced human error by eliminating reconciliation tasks, saving Tak 1-2 hours daily
- Expedited inventory management, enabling Tak to track sales data & make smarter purchasing decisions
After seeing the front-facing screen and tip prompt, I felt I could guarantee my staff would increase tips by at least 30 percent, based on the design alone.
— Tad, Owner
Let’s Do This!
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